Tuesday, July 20, 2010

Tips for Quicker Returns & Exchanges

One of the most asked questions to our Customer Service Representatives is "How do I make sure my return is expedited as quickly as possible"? Customers return a purchase for many reasons. Sometimes they may just change their mind or sometimes it's defective. For whatever the reason for return, all purchases come with a 14 day inspection period and 6 month, non-transferable warranty. Buying sight unseen can be difficult, so we want to give the customer the opportunity to change their mind once the item is inspected.

As stated on the KEH website, the returned item will be processed normally within 5 to 10 business days. To help this process along, understanding and following the below list of things to know/do is key.

*USED items must be in same condition as originally shipped. AS-IS items are not returnable.

*NEW items must be in perfect, brand new condition and returned in the manufacturer's original undamaged box. All manufacturer's original packing materials, accessories and original unused warranty cards (and rebate forms if applicable) must also be included and in perfect condition.

*Returned items that do not meet the above conditions will be subject to a minimum 15% restocking fee.

*Please contact a customer service representative by phone (770) 333-4200 BEFORE returning any item you purchase from KEH, so that we may handle your return in the fastest, most efficient manner possible.

*Enclose a copy of the invoice with the reason for your return on the back of the invoice. Return all items with Digital Kits (Lens, battery, charger, strap, cables, and any other accessories included in the original kit). This will help expedite both refunds and exchanges.

*If you are not returning the complete order please circle the items on the invoice being returned.

* If the return is for a Warranty Repair, state clearly on the back of the invoice that it is for a repair. To keep the customer from waiting too long for a repair, an exchange is processed if possible, at our digression.

*If sending for a refund, send to KEH REFUNDS. If for exchange, send to KEH EXCHANGES. And if for warranty repair, send to KEH WARRANTY REPAIR.