Free Shipping:
Free Shipping is back, but this time it's even better! From Friday, March 9th - Sunday 11th, get free ground shipping on any order over $100 of used gear from KEH (applies to the contiguous (48) United States, but international customers, see below).
Want to upgrade your shipping to 2-day or next day air? We will credit you $9.99 towards the upgrade!
Are you an international customer? We will also credit you the $9.99 towards your shipping costs!
New Search Feature on KEH.com:
Our new search feature includes predictive text! When you type in something in the search bar, our smart search feature will pick up any of the listings you may be searching for that are in stock and will list them below, so that it's easier to find a product directly. Our old search feature had some problems
with product recognition which prevented you from accessing the items
you were looking for. It took awhile, but the new search is certain to
help you better navigate the site.
This feature just launched last week, so it's still a work in progress. We are continually adding products and making adjustments to it, but it will continue to get better and be much easier for you to find what you're looking for. The advanced search option is still available for more targeted searching, as is the shop for gear tab where you can browse an entire category if you like.
P.S.- A little update regarding our recent cyber attack on keh.com. The site is up and running smoothly again. The type of attack that occurred is called a DDoS (distributed denial-of-service). It is typically an attack which sends traffic or hits to the chosen site with such frequency and quantity that it overloads all incoming channels trying to give you access to the website. As this type of attack essentially keeps traffic out of the site, there was no breach in security with any customer data nor with any part of the site itself. So rest assured, all of your information and credit card numbers have been kept completely safe and there is no need to worry. We thank you again for your patience during the few days we were dealing with this.
The free shipping doesn't seem to be working on the web site. I added 3 items to my cart. All were marked with the free shipping logo. The total was ~$360. When I went to check out, it showed the total price as including the shipping charge. I was afraid to go ahead and finish the checkout, so I just cancelled everything.
ReplyDeleteI just tried it and it's working fine. The only exception is if you're putting in a non residential address. We should have that part fixed by tomorrow. If you have problems or are unsure if the shipping is being taken off, you can place your order by phone- 770-333-4200
ReplyDeleteGlad it's working for you, though that doesn't do me much good. I can't phone in - I have a problem with my voice and have trouble speaking.
ReplyDeleteI'm sorry that it's not working for you... I double checked with our web guys and they said it's working fine with the exception of the non-residential address set to the shipping address. If you can't call, you can email our sales department and they may be able to take your order via email or offer an alternative solution on the web for you. Their email is sales@keh.com
ReplyDeleteThanks. I tried again, but now when I try to checkout, it just says "Server Error!". I have sent a couple of e-mails to service@keh.com today about the shipping charges and the server error. I'll wait to see what I hear back.
ReplyDeleteI tried to order online today and got "Server Error" as well. Ended up ordering over the phone.
ReplyDelete